I know this company for years. Always the best Customer Service, great explanation of the problem, and any needed parts you can find there (even not being their customer). The staff has worked for years too and knows the specifics of your pool and any other instructions. I tried to switch to other companies/providers for economic reasons and both of my pools became a disaster, equipment was stolen from the line, no returned calls, etc. I went back to Butcher’s Pool and now I am their most loyal customer.